{"id":209,"date":"2025-03-19T17:17:54","date_gmt":"2025-03-19T16:17:54","guid":{"rendered":"https:\/\/office.webbplatsen.se\/?post_type=docs&p=209"},"modified":"2025-03-19T17:17:58","modified_gmt":"2025-03-19T16:17:58","password":"","slug":"how-to-add-shared-account","status":"publish","type":"docs","link":"https:\/\/office.webbplatsen.se\/en\/docs\/how-to-guides\/how-to-add-shared-account\/","title":{"rendered":"How to add shared account"},"content":{"rendered":"\n

You can use a shared account to facilitate the work of your department. Especially if your department deals with clients, it is easier to maintain one email address and share it among all the colleagues. All emails will come to a shared folder. If you click  Reply <\/em>, the shared account alias will be automatically used in the From <\/em>field.<\/p>\n\n\n\n

To add a shared account, you have to create a group on the server (see User Groups<\/a>) and use its alias.<\/p>\n\n\n\n

    \n
  1. Go to\u00a0\u00a0Options\u00a0<\/em>>\u00a0Mail\u00a0<\/em>>\u00a0Aliases\u00a0<\/em>>\u00a0Add new Alias<\/em>\u00a0\"\".<\/li>\n\n\n\n
  2. Enter the name of the alias and email.<\/li>\n\n\n\n
  3. Click\u00a0Send<\/em>\u00a0and you will receive the confirmation email.<\/li>\n\n\n\n
  4. Confirm your email to add the shared account to the list of accounts. These accounts you can find in the\u00a0From\u00a0<\/em>field.Figure. Adding New Alias.<\/li>\n<\/ol>\n\n\n\n

    Once you confirm your email, you can add a shared account folder to your WebClient. In this way, you can track emails that come to a shared account and reply to them on behalf of the group.<\/p>\n\n\n\n

      \n
    1. Go to the folder tree.<\/li>\n\n\n\n
    2. Right-click your account name.<\/li>\n\n\n\n
    3. Select\u00a0Add Shared Account<\/em>\u00a0\"\".Figure. Adding Shared Account.<\/li>\n\n\n\n
    4. In the\u00a0Select Contacts<\/em>\u00a0window, double-click the alias of the shared account you want to add and select it.<\/li>\n\n\n\n
    5. Click\u00a0OK<\/em>.<\/li>\n\n\n\n
    6. Restart your\u00a0WebClient. The shared account folder will appear in the list of\u00a0Inbox\u00a0<\/em>folders under the\u00a0Public\u00a0<\/em>tab\u00a0\"\".<\/li>\n<\/ol>\n\n\n\n

      To follow the company policy or your own preferences, you can set a custom signature for every alias in the list. The individual signature can be set for new messages or replies.<\/p>\n\n\n\n

      \"\"\/<\/figure>\n\n\n\n

      Figure. Setting signature for alias.<\/p>\n\n\n\n

        \n
      1. Go to\u00a0Options\u00a0<\/em>>\u00a0Mail\u00a0<\/em>>\u00a0Aliases\u00a0<\/em>.<\/li>\n\n\n\n
      2. Select an alias, you will see its name in the\u00a0Full name<\/em>\u00a0field.<\/li>\n\n\n\n
      3. Go to\u00a0Signature\u00a0<\/em>section and expand the dropdown for\u00a0New Messages<\/em>\u00a0\/\u00a0Replies\u00a0<\/em>.<\/li>\n\n\n\n
      4. Select a Signature you have previously created. (See\u00a0How to setup a signature\u00a0<\/a>).<\/li>\n\n\n\n
      5. Click\u00a0OK\u00a0<\/em>to save the changes.<\/li>\n<\/ol>\n\n\n\n

        <\/p>\n","protected":false},"excerpt":{"rendered":"

        You can use a shared account to facilitate the work of your department. Especially if your department deals with clients, it is easier to maintain one email address and share it among all the colleagues. All emails will come to a shared folder. If you click  Reply , the shared account alias will be automatically used in … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"doc_category":[33],"doc_tag":[],"class_list":["post-209","docs","type-docs","status-publish","hentry","doc_category-how-to-guides"],"year_month":"2026-08","word_count":318,"total_views":"11","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"webbplatsen","author_nicename":"webbplatsen","author_url":"https:\/\/office.webbplatsen.se\/en\/author\/webbplatsen\/"},"doc_category_info":[{"term_name":"How to guides","term_url":"https:\/\/office.webbplatsen.se\/en\/docs-category\/how-to-guides\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/office.webbplatsen.se\/en\/wp-json\/wp\/v2\/docs\/209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/office.webbplatsen.se\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/office.webbplatsen.se\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/office.webbplatsen.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/office.webbplatsen.se\/en\/wp-json\/wp\/v2\/comments?post=209"}],"version-history":[{"count":1,"href":"https:\/\/office.webbplatsen.se\/en\/wp-json\/wp\/v2\/docs\/209\/revisions"}],"predecessor-version":[{"id":220,"href":"https:\/\/office.webbplatsen.se\/en\/wp-json\/wp\/v2\/docs\/209\/revisions\/220"}],"wp:attachment":[{"href":"https:\/\/office.webbplatsen.se\/en\/wp-json\/wp\/v2\/media?parent=209"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/office.webbplatsen.se\/en\/wp-json\/wp\/v2\/doc_category?post=209"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/office.webbplatsen.se\/en\/wp-json\/wp\/v2\/doc_tag?post=209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}