---
title: How to add shared account
description: You can use a shared account to facilitate the work of your department. Especially if your department deals with clients, it is easier to maintain one email address and share it among all the colleagues. All emails will come to…
url: "https://office.webbplatsen.se/en/docs/how-to-guides/how-to-add-shared-account/"
updated: "2025-03-19"
category: WebClient / WebClient / How to guides
---

# How to add shared account

You can use a shared account to facilitate the work of your department. Especially if your department deals with clients, it is easier to maintain one email address and share it among all the colleagues. All emails will come to a shared folder. If you click ![](https://office.webbplatsen.se/wp-content/uploads/2025/03/Reply_icon.png) *Reply *, the shared account alias will be automatically used in the *From *field.

To add a shared account, you have to create a group on the server (see [User Groups](https://docs.icewarp.com/Content/IceWarp-Server/Administration-Nodes/GroupWare/Sharing%20Concepts/User%20Groups.htm)) and use its alias.

1. Go to ![](https://office.webbplatsen.se/wp-content/uploads/2025/03/settings_icon_17x16.png) *Options *> *Mail *> *Aliases *> *Add new Alias* ![](https://office.webbplatsen.se/wp-content/uploads/2025/03/green_1one_icon.png).
2. Enter the name of the alias and email.
3. Click *Send* and you will receive the confirmation email.
4. Confirm your email to add the shared account to the list of accounts. These accounts you can find in the *From *field.![](https://office.webbplatsen.se/wp-content/uploads/2025/03/add_new_alias.png)Figure. Adding New Alias.

Once you confirm your email, you can add a shared account folder to your WebClient. In this way, you can track emails that come to a shared account and reply to them on behalf of the group.

1. Go to the folder tree.
2. Right-click your account name.
3. Select *Add Shared Account* ![](https://office.webbplatsen.se/wp-content/uploads/2025/03/green_2two_icon.png).![](https://office.webbplatsen.se/wp-content/uploads/2025/03/Add_shared_account.png)Figure. Adding Shared Account.
4. In the *Select Contacts* window, double-click the alias of the shared account you want to add and select it.
5. Click *OK*.
6. Restart your WebClient. The shared account folder will appear in the list of *Inbox *folders under the *Public *tab ![](https://office.webbplatsen.se/wp-content/uploads/2025/03/green_3three_icon.png).

To follow the company policy or your own preferences, you can set a custom signature for every alias in the list. The individual signature can be set for new messages or replies.

![](https://office.webbplatsen.se/wp-content/uploads/2025/03/Signature_alias.png)

Figure. Setting signature for alias.

1. Go to ![](https://office.webbplatsen.se/wp-content/uploads/2025/03/settings_icon_17x16.png)*Options *> *Mail *> *Aliases *.
2. Select an alias, you will see its name in the* Full name* field.
3. Go to *Signature *section and expand the dropdown for *New Messages* / *Replies *![](https://office.webbplatsen.se/wp-content/uploads/2025/03/green_4four_icon.png).
4. Select a Signature you have previously created. (See [How to setup a signature ](https://docs.icewarp.com/Content/WebClient%20Topics/Options/Options%20-%20How%20to%20Guides/How%20to%20setup%20a%20signature.htm)).
5. Click *OK *to save the changes.